Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, transfer, and store your information. Please take a moment to review our privacy practices and contact us with any questions.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact an individual. You may be asked to provide personal information when interacting with us or our affiliated companies. We and our affiliates may share and use this information in accordance with this Privacy Policy to improve our products, services, content, and advertising. While providing personal information is optional, some services may not be available without it.

Examples of Collected Personal Information

  • Website access: We may collect domain names, email addresses, device type, browser type, operating system, and search history.

  • Service enrollment: Name, address, phone number, identification number, company, and email.

  • Communication: Email addresses collected through correspondence.

  • Service updates: Personal information may be used to inform you about product updates and scheduled services.

  • Identity verification: Data such as date of birth, address, and insurance ID may be used for verification.

  • Internal purposes: Information may be used for auditing, research, fraud prevention, and improving our services.

Collection and Use of Non-Personal Information

We collect data that does not directly identify individuals. Non-personal information may be collected, used, transferred, and disclosed for any purpose.

Examples of Non-Personal Information

  • Geographic and demographic data: Language, zip code, area code, device identifiers, and usage times.

  • Website analytics: Aggregated data on website and mobile application usage to improve our services.

Cookies and Other Technologies

We use cookies, pixel tags, and web beacons to enhance user experience, analyze trends, and track website interactions. These technologies help us personalize services and improve functionality. If you choose to disable cookies, some website features may not be available.

We may also collect log data such as IP addresses, browser type, and ISP details to improve our advertising, security, and services. Pixel tags may be used in emails to track engagement and optimize communications.

Disclosure to Third Parties

We may share personal information with strategic partners that help provide and improve our products and services. Information is shared only as necessary and in compliance with this Privacy Policy.

  • Service Providers: We share personal information with third-party service providers, such as transportation providers, under strict privacy obligations.

  • Emergency Services: In emergencies, we may share location, age, and physical description with emergency services.

  • Legal Requirements: We may disclose personal information if required by law, legal process, national security, law enforcement, or other public concerns.

  • Business Transfers: In cases of mergers, acquisitions, or reorganizations, personal information may be transferred to relevant third parties.

Protection of Personal Information

We take data security seriously. Our online services use encryption, such as Transport Layer Security (TLS) or Secure Sockets Layer (SSL), to protect personal information during transmission. Data is stored securely with access restrictions and encryption, even when utilizing third-party storage.

Retention of Personal Information

We retain personal information as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For HIPAA compliance, certain records must be retained for at least six years.

Access to Personal Information

Users can update contact details and preferences through their account. Requests to access, correct, or delete personal information can be made via phone or email. We may deny requests that are frivolous, jeopardize privacy, or are impractical.

Location-Based Services

We may collect, use, and share precise location data for service optimization. Location services may use GPS, IP addresses, or other technologies.

Third-Party Sites and Services

Our website and applications may contain links to third-party sites. Information collected by third parties is governed by their respective privacy policies, and we encourage users to review them.

HIPAA Compliance

We adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations, ensuring the confidentiality and protection of medical information. Third-party service providers must comply with HIPAA requirements when handling protected health information.

California Consumer Privacy Rights (CCPA)

California residents have specific privacy rights under the California Consumer Privacy Act (CCPA).

Rights Under CCPA:

  • Right to Know & Deletion: You may request information on collected data and request deletion, except when necessary for transactions, security, fraud prevention, compliance, or internal use.

  • Right to Opt-Out: We do not sell personal information and do not offer an opt-out mechanism.

  • Right to Non-Discrimination: Exercising privacy rights will not result in discriminatory treatment.

  • Minors: We do not knowingly collect personal information from children under 13. If such information is identified, we will delete it promptly.

  • Exercising CCPA Rights: California residents may request data access or deletion up to twice in 12 months by contacting us at:

    Phone: (916) 419-1232

    Email: management@rapidresponse247.com

Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be posted on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

Questions and Contact Information

For questions, concerns, or complaints regarding this Privacy Policy, contact us at:

  • Rapid Response Medical Transportation

  • P.O. Box 348353, Sacramento, CA 95834

  • Phone: (916) 419-1232

  • Email: management@rapidresponse247.com